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Public Sector Challenges
For Public Sector organisations the environment of cuts and rationalisation is still the same – downsizing, mergers, property consolidation, efficiency improvements and cost reductions are becoming the new normal for many agencies.
For these bodies, operating with reduced budgets yet managing an increased demand for services combined with changing public expectations, mean that they need to become more commercially aware in order to successfully deliver to their stakeholders and their customers.
Technological change is having a wide-ranging impact on how public services are organised and delivered to citizens. Information technology needs to be seen as an instrument to change and as an enabler not a barrier.
Citizens are becoming increasingly complex and diverse with growing expectations that government agencies will provide a level of service comparable to that of the private sector in terms of service, personalisation and choice – they are no longer satisfied with one-size fits all.
The government strategy vision describes as:
‘Better using technology to deliver public services and policy outcomes that have an impact on citizens daily lives’.
Consolidating multiple networks and linking your systems and services
Unified communications and collaboration technologies such as video conferencing to support flexible working
Increased connectivity that will connect people across your organisation
Give you the tools to analyse your data to help you to target your resources where you need them most
Give your people quick and secure access to information no matter where they are located, whether in the office, working from home or in remote locations
Reduce your office space and running costs to release revenues
Put your customers at the heart of your organisation to give them more control over the services you provide and the information they need
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