Midland Heart decided to upgrade to a system that could handle multi-channel activity for the CSC, so that they could provide an improved level of customer service through better visibility of their contact centre agent’s activities.
Midland Heart was last modified: August 13th, 2019 by 4net
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
