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Cloud Contact Centre
More and more businesses are migrating their fixed desk office based contact centres to virtual contact centres built in the cloud. This means that agents are available on demand as part of a pay as you go service that provides flexibility with minimal up front investment.
Migrating your contact centre to the cloud means that you only have to pay for the services you need, when you need them, allowing you to adjust for seasonal spikes without unnecessary investment. Other benefits include improved speed of delivery, the ability to adopt and trial solutions and applications without the need to invest in new infrastructure enabling organisations to scale quickly as needs dictate.
Our cloud based contact centre solutions provide you email, web chat, co-browsing, voice and call back, and you can include each whenever you need it. They can be designed to support your agents with the expertise of knowledge workers anywhere in your Enterprise, helping you deliver an improved customer experience.
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