Key to any business is the ability for customers to get in touch as and when they need to. With 4net’s Inbound services you can control your calls on any number, anywhere from any device.
4net’s Intelligent Inbound solutions provide intelligent answering, prioritising, routing and reporting of incoming calls, enabling organisations to handle calls more personally and improve advisor productivity. Calls can be routed based on; advisor skills, priority groups, company number the customer dialled, customer’s own phone number (i.e. CLI) or ‘first available’ advisor. Alternatively calls can be routed to automated resources according to your preferred business rules.