With the proliferation of social networks and unlimited access to information customers are well-informed, vocal and have high expectations – delivering an exceptional customer experience is more challenging than ever.
Customer Interaction Management software can help you build a detailed picture of your customers by capturing every interaction and transaction. Only when you’re this close to individual customers you can understand, predict and adapt to their needs in real time.
4net’s Agent Workplace encapsulates all agent and customer interaction and tracks previous history delivering them to your agent in one simple to use desktop application.
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