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Account & Service Management

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Providing customers with superlative service is a difficult task in any sector, but excelling in one of the most competitive, customer focused industries around demands a management strategy that is second to none.

4net Technologies are dedicated to the pursuit of excellence through the adoption of a wide range of customer management policies.

We have taken the concept of customer care to a new level, establishing itself as one of the most successful service led communications specialists in the UK. Our focus on customer service has resulted in an exceptionally low annual churn rate over the last 8 years (we have a customer retention rate that is higher than the industry average) and a Net Promoter score of 89%.

We have developed a Customer Lifecycle strategy that, in addition to our award winning SLA backed support contract, encompasses experiences, touch points, procedures and systems across our business and brings them together to provide our customers with seamless and consistent service, support and communication.

A reliable after sales service is paramount to customers’ satisfaction and 4net Technologies have one of the best Customer Care teams in the business. Highly qualified and customer focused engineers are on hand 24/7 – 365 so that customers can rest assured that whatever their query, it will be attended to swiftly and efficiently.

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UK & Global Outsourced Support

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