Presence and Instant Messaging are strategic components of Unified Communications. IM is real time communication, made possible by the monitoring and display of the availability and presence of the contact person. Presence is closely connected to IM and it needs to be integrated to provide full benefits.
IM creates rapid communication and discussions between employees and external partners but becomes a more powerful collaborative tool when combined with features like document sharing, white-boarding and graphics.
4net’s Agent Desktop is a simple yet flexible desktop application that allows business application information to control communication events and to display relevant information to the contact centre agent when they need it. – this includes Presence and IM and also provides integrated presence for MS Skype for Business.
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