Numerous industries have experienced demand for change driven from many directions, including regulatory pressures and customer attitudes to service. The adoption of video technology to provide access to specialist advisors is one such change. However, the attitude to video may be shaped more by personal rather than professional experience. Indeed, whilst video technology has been deployed in the enterprise for some time, workplace adoption is far from ubiquitous. In contrast, in the consumer space video usage has accelerated and changed perception of “good enough”.
Our approach to video deployment is shaped by our ‘Customer Experience Management’ (CEM) approach. Experience has shown that successful video deployments are determined more by customer focused, ‘experience centric’ solutions, rather than room-based systems.
Video conferencing lets you meet with colleagues, partners, and customers, regardless of locations and now you can join any meeting easily from your desktop or mobile device.
You can enable anyone—inside or outside your organisation—to join your virtual meeting room with our Desktop and Mobile Applications. Using any device, from any location, moderate or participate in a meeting, share content, discuss, and make decisions.