Regional emergency response centres are consolidating and rationalising to create centralised command and control centres.

In response to Government Public Sector reforms to reduce costs and increase performance and productivity, emergency services are changing the way they communicate. Regional emergency response centres are consolidating and rationalising to create centralised command and control centres.

Emergency services face an increasing challenge: improve service and public confidence whilst working under a shrinking budget.

Past cuts have shown that our services have been forced to do more with less and, for the foreseeable future, the cuts will continue. Never before has value for money been so important.

4net’s work with the emergency services has seen us partner with leading organisations across this sector. Collaboration tools, mobile devices and contact centre solutions can drive major improvements in service delivery, as well as producing efficiencies. We transform contact centre operations to deliver major cost savings and improved service quality.

4net Technologies have supported Cheshire Fire and Rescue’s Avaya services across our HQ and fire stations since 2014. In 2016/17 Cheshire Fire and Rescue’s IT department merged with Cheshire Police and relocated to a Joint Police & Fire HQ. 4net worked with us through a series of workshops and discussions to design a solution to upgrade the Cheshire Fire Service Avaya applications and migration our ISDN services to SIP which reduced costs and increased resilience and improved the efficiency of both organisations.

Graham Foster – Head of Technical Operations

IT Services – Joint Corporate Services | Cheshire Constabulary

From dispatch and contact centre solutions, to robust and secure voice and data networks, to cloud services, UC applications that easily fit into existing IT and telephony environments we can help you to:

Improve the User and Citizen Experience with inbound and outbound message escalation
Improve Communication and Collaboration
Transform legacy solution and integrate into ICCS and ESN

Improve Speed of response with location services
EISEC SIP SERVICES
Improve Efficiencies and Reduce cost
And above all reduce costs and deliver excellent results

Location Services

Speed of response in an emergency is vital, and every second lost will count against a patients survival and ultimately their quality of recovery. Improve Response with location services such as Loc8me, which provides the ability for multimedia to be delivered in seconds between a caller and call taker.

Loc8me communicates the exact location with photos and video of caller without the need for an app.

4net are an Enghouse Gold Partner and Contact Centre Specialist.

4net Technologies have a long heritage of delivering successful communications services to the Public Sector and are an approved supplier to the Crown Commercial Services, an executive agency of the Cabinet Office, through the Network Services Framework Agreement (RM1045). This simplifies and accelerates the procurement process and delivers savings, choice and flexibility for all publicly funded organisations whilst ensuring compliance with the wider government technology strategy.

We are also an Avaya Edge Diamond Partner and winners of Avaya’s Innovation Award 2017.

To see how 4net can help you with your communications requirements

Call us on

0161 864 5130

email us

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Emergency Services

Regional emergency response centres are consolidating and rationalising to create centralised command and control centres.

In response to Government Public Sector reforms to reduce costs and increase performance and productivity, emergency services are changing the way they communicate. Regional emergency response centres are consolidating and rationalising to create centralised command and control centres.

Emergency services face an increasing challenge: improve service and public confidence whilst working under a shrinking budget.

Past cuts have shown that our services have been forced to do more with less and, for the foreseeable future, the cuts will continue. Never before has value for money been so important.

From dispatch and contact centre solutions, to robust and secure voice and data networks, to cloud services, UC applications that easily fit into existing IT and telephony environments we can help you to:

Improve the User and Citizen Experience with inbound and outbound message escalation

Improve Communication and Collaboration

Transform legacy solution and integrate into ICCS and ESN

Improve Speed of response with location services

EISEC SIP SERVICES

Improve Efficiencies and Reduce cost

Location Services

Loc8me communicates the exact location with photos and video of caller without the need for an app.

4net are an Enghouse Gold Partner and Contact Centre Specialist.

We are also an Avaya Edge Diamond Partner and winners of Avaya’s Innovation Award 2017.

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To see how 4net can help you with your communications requirements

0161 864 5130

email us