Utility Companies, such as electric, gas and water firms, and integrated providers, are under pressure to deliver improved customer service and engagement at reduced costs, whilst meeting increasing regulatory requirements.
4net Technologies is helping utilities companies to meet this changing landscape by creating a platform to support strategic growth and enhance the customer experience.
Our solutions enable digital transformation, including smart metering, yet still reduce costs to the organisation.

We have deployed some of the largest and most successful technology solutions to the Utilities sector that have delivered substantial operational savings, improved agent efficiency and productivity, that respond to peaks and troughs in customer demand. Our customer journey-driven experiences improve customer satisfaction, loyalty and retention and contact centre agents can now communicate with customers by their preferred channel.
How has 4net achieved this?
Delivering cloud technologies while still utilising on premise infrastructure
- Providing a flexible and secure technology platform
- Simplifying technology adoption
- Enabling integration with existing tools and technologies
Developing an environment where customers can make innovation part of their day to day activity
- Engaging customers to drive continuous improvement
- Helping customers develop and implement an innovation roadmap
- Preparing customers to engage differently in the future
Making decisions in real-time by accessing data from within the enterprise
- Connecting information so it can be when and where required
- Personalising the customer experience
Helping Realise Digital Transformation goals
- Improving customer engagement and loyalty
- Improving agent productivity/efficiency
Delivering where it matters
- Reducing cost
- Providing compliance
- Improving customer service
Testimonial
“Moving to 4net’s Agile Cloud has provided nPower with a wide range of benefits. The pay per user nature of the cloud solution has delivered substantial operational savings to our business, as it has replaced the need for upfront capital investment and has reduced the cost of managing on-premise systems.”
Andy Parkinson – Programme Manager, Innogy Business Services


“The flexibility of Agile Cloud has allowed us to not only scale our resources as we need but gives us the ability to create a customer journey-driven experience, which means that we can communicate with our customers in the way that they choose, helping to improve satisfaction, loyalty, and retention.”
Andy Parkinson – Programme Manager, Innogy Business Services
“The new automated features and applications have significantly boosted the efficiency and productivity of our agents, and we have reduced customer payment risks through the introduction of the Secure Payments Service.”
Andy Parkinson – Programme Manager, Innogy Business Services
“Additionally, as part of the project, we transitioned 1,200 agents across to the new service in one weekend with no issues; it was one of the smoothest transitions I have worked on.”
Andy Parkinson – Programme Manager, Innogy Business Services
3,500 AGENTS
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Utility Companies was last modified: January 23rd, 2019 by 4net