Utility Companies, such as electric, gas and water firms, and integrated providers, are under pressure to deliver improved customer service and engagement at reduced costs, whilst meeting increasing regulatory requirements.

Evolving customer demands, challenges around operation efficiencies and the level of technology needed to keep up with these challenges are having an impact on their business.

4net Technologies is helping utilities companies to meet this changing landscape by creating a platform to support strategic growth and enhance the customer experience.

Our solutions enable digital transformation, including smart metering, yet still reduce costs to the organisation.

We have deployed some of the largest and most successful technology solutions to the Utilities sector that have delivered substantial operational savings, improved agent efficiency and productivity, that respond to peaks and troughs in customer demand. Our customer journey-driven experiences improve customer satisfaction, loyalty and retention and contact centre agents can now communicate with customers by their preferred channel.

How has 4net achieved this?

Delivering cloud technologies while still utilising on premise infrastructure

Providing a flexible and secure technology platform
Simplifying technology adoption
Enabling integration with existing tools and technologies

Developing an environment where customers can make innovation part of their day to day activity

Engaging customers to drive continuous improvement
Helping customers develop and implement an innovation roadmap
Preparing customers to engage differently in the future

Making decisions in real-time by accessing data from within the enterprise

Connecting information so it can be when and where required
Personalising the customer experience

Helping Realise Digital Transformation goals

Improving customer engagement and loyalty
Improving agent productivity/efficiency

Delivering where it matters

Reducing cost
Providing compliance
Improving customer service

Testimonial

“Moving to 4net’s Agile Cloud has provided nPower with a wide range of benefits. The pay per user nature of the cloud solution has delivered substantial operational savings to our business, as it has replaced the need for upfront capital investment and has reduced the cost of managing on-premise systems.”

Andy Parkinson – Programme Manager, Innogy Business Services

“The flexibility of Agile Cloud has allowed us to not only scale our resources as we need but gives us the ability to create a customer journey-driven experience, which means that we can communicate with our customers in the way that they choose, helping to improve satisfaction, loyalty, and retention.”

Andy Parkinson – Programme Manager, Innogy Business Services

“The new automated features and applications have significantly boosted the efficiency and productivity of our agents, and we have reduced customer payment risks through the introduction of the Secure Payments Service.”

Andy Parkinson – Programme Manager, Innogy Business Services

“Additionally, as part of the project, we transitioned 1,200 agents across to the new service in one weekend with no issues; it was one of the smoothest transitions I have worked on.”

Andy Parkinson – Programme Manager, Innogy Business Services

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Utility Companies

Utility Companies, such as electric, gas and water firms, and integrated providers, are under pressure to deliver improved customer service and engagement at reduced costs, whilst meeting increasing regulatory requirements.

Evolving customer demands, challenges around operation efficiencies and the level of technology needed to keep up with these challenges are having an impact on their business.

4net Technologies is helping utilities companies to meet this changing landscape by creating a platform to support strategic growth and enhance the customer experience.

Our solutions enable digital transformation, including smart metering, yet still reduce costs to the organisation.

How has 4net achieved this?

Testimonial

“The new automated features and applications have significantly boosted the efficiency and productivity of our agents, and we have reduced customer payment risks through the introduction of the Secure Payments Service.”

“Additionally, as part of the project, we transitioned 1,200 agents across to the new service in one weekend with no issues; it was one of the smoothest transitions I have worked on.”

Further reading

To see how 4net can help you with your communications requirements

0161 864 5130

email us

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