Why 4net – the difference

Founded in 2005, 4net Technologies, an Avaya Diamond Partner and Avaya Innovation Partner award winner, has a powerful combination of service excellence and technical expertise gained from ten years experience on the delivery of Avaya solutions and complementary technologies.

We measure our success by our customer satisfaction and retention and over the past 10 years we have achieved a customer retention rate that is higher than the industry average and a net promoter score of 8.9/10.

89%

Net Promoter Score

We focus on two key areas

Firstly, providing award winning 24/7 support and managed services for our customers and their mission critical communications infrastructures and applications.

Secondly, we work with our customers to help them to adopt relevant technologies that will help them to transform their communications and customer experience.

Our product offering is underpinned by our reputation for quality of service, innovation and technical excellence, which helps us to match our customers’ requirements with appropriate solutions and products from a leading range of partners.

Dedicated to Service Excellence

Committed to excellence, our best practice approach combined with technical and industry experience provides an unrivalled knowledge and capability in delivering communications services to both the public and private sectors.

Our dedication to customer service has led to a number of awards including Avaya Service Excellence Partner of the Year 2012, Avaya Service Expert Partner, Avaya Partner in Customer Excellence, Avaya Partner of the Year 2015 and we were chosen to represent the UK for Customer Focus in the European Business Awards.

Our People

4net Technologies has ten years of unrivalled skills in delivering Avaya solutions and we invest heavily in our people and our culture to ensure they have all the training and development they need to be confident to perform their roles to the best of their ability. Customer satisfaction and experience is one of our two key annual targets.

To ensure that we continue to attract the right people to support our business and our customers we have launched a graduate apprenticeship scheme, working with local universities to identify candidates with the skills and attitude for our business.

We empower our people to do the right thing for our customers, ensuring that they have the knowledge and tools to do their job properly.

Our customer service teams training incorporates:

Understanding the customers’ situation
Relating to the customer
Solutions for the customer

4net Technologies recruit only the very best technical people. Our highly skilled team includes individuals with over 5 years of both SC and DV level security clearance.

The security clearance, coupled with our extensive background of working on projects, which require the delivery of COTS platforms, ensures that our teams deliver full compliancy within appropriate Government impact levels.

4net Technologies works in partnership with our customers’ risk professionals and CESG people to deliver an accredited and assured service and have a track record that is the envy of our competitors.

To see how 4net can help you with your communications requirements

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0161 864 5130

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Why 4net?