Current vacancies at 4net Technologies:
Our continued growth means that we are expanding our team of internal account managers to work as part of our account management team, developing our major and global accounts.
Candidates should be bright and ambitious self-starters with excellent communication skills and a focus on delivering excellent customer service.
Although extensive and continual training and development will be provided, you should ideally have at least 18 months experience in a similar role within the telecoms or IT sectors.
Salary package will be highly competitive and commensurate with experience, with the opportunity to exceed targets and salary.
If you’ve got what it takes to be part of our award winning team apply today!
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Purpose of this position:
4net Technologies are an award winning provider of communications technologies and services to mid-market and enterprise businesses and the public sector both in the UK and Globally. Due to 4net’s accelerated growth, we have a requirement for an apprentice Systems Engineer who is motivated, sociable, has a “get it done” attitude and can perform as part of a high functioning team.
The primary function will be to ensure 4net continue deliver exceptional service to our end Customers. The applicant will be trained on Avaya IPO, CM and Enghouse EICC Platforms. The role will involve a mixture of Installation, Maintenance and Service Desk activities.
Ongoing training will be provided to keep the individual up to date with the latest Technology and cross training to cover 4nets Technical Portfolio.
Main responsibilities
1. To ensure an excellent Service Delivery experience for customers and to maintain 4net contracted SLA’s >95%
2. To ensure an excellent Customer Satisfaction score for all implementations
3. Management of tickets and escalation to Manufacturers
4. Complete Tier 1 and Tier 2 investigation
5. Adhere to the 4net Helpdesk Procedures
6. Responsibility to ensure personal learning and development is maintained, and a full understanding of our products and services to ensure you are comfortable in 4net solutions.
Working detail
Based at: 4net Manchester Office (Trafford Park)
Working times: Monday – Friday 08:30 – 17:00
Reporting to: Head of Service Delivery
Standards
• Planning (vital for the role, to have good organisational skills).
• Technical/Problem Solving (you need to demonstrate ways to overcome challenges).
• Interpersonal Skills (this is a given as the job is communication focussed).
• Documentation (strong written skills for update and reporting).
• Team work. (You will be working as part of a multi-skilled tight knit team, engaging colleagues to overcome multi-disciplinary challenges)
If you’ve got what it takes to be part of our award winning team apply today!
Purpose of this position:
4net Technologies are an award-winning provider of communications technologies and services to mid-market and enterprise businesses and the public sector both in the UK and Globally. Due to 4net’s accelerated growth, we have a requirement for a Service Desk Engineer who is motivated, sociable, has a “get it done” attitude and can perform as part of a high functioning team.
The primary function will be to ensure 4net continue deliver exceptional Avaya Aura, Avaya IPO and Enghouse Maintenance Support to our end Customers. The applicant needs to have strong technical skills in Avaya Products. The role will involve maintenance activities including move and change requests from 4net’s end Customers.
Ongoing training will be provided to keep the individual up to date with the latest Technology and cross training to cover 4nets Technical Portfolio.
Main responsibilities
1. To ensure an excellent Service Delivery experience for customers
2. To ensure an excellent Customer Satisfaction score
3. Management of tickets and escalation to Manufacturers
4. Complete Tier 3 investigation
5. Adhere to the 4net Engineering Procedures
6. Responsibility to ensure personal learning and development is maintained, and a full understanding of our products and services to ensure you are comfortable in 4net solutions.
Working detail
Based at: Manchester/Burton/London
Working times: TBC
Reporting to: Service Director, Service Desk Manager, Service Desk Technical Manager
Key competences
• Planning (vital for the role, to have good organisational skills).
• Technical/Problem Solving (you need to demonstrate ways to overcome challenges).
• Interpersonal Skills (this is a given as the job is communication focussed).
• Documentation (strong written skills for update and reporting).
• Team work. (You will be working as part of a multi-skilled tight knit team, engaging colleagues to overcome multi-disciplinary challenges)
• Key skills are Avaya Aura, Sys Man, SM, SBC, SIP.
If you’ve got what it takes to be part of our award winning team apply today!