Arden Software had a legacy voice infrastructure that had no IP capabilities and had become increasingly difficult to manage. Simple adds, moves and changes were long winded tasks that affected the dynamic nature of the company, and their ability to react to customer changes immediately. Costs to support the existing voice infrastructure had soared due to the age of the system and the lack of available spares. Also the incumbent support company was proving more and more difficult to deal with, adding further pain to what was already an overbearing necessity.
4net designed and installed a solution for Arden using the Avaya IP Office 500; an IP enabled telephony platform that provides extensive communications capabilities in a simple and easy to use format. With the IP Office solution Arden are able to makes many of the simple adds, moves and changes in-house, giving greater control and flexibility to react to changing needs and requirements.
As a result of the solution designed by 4net, Arden Software now has a fully functional, IP enabled telephony platform which is scalable for future growth, feature rich in its capabilities and above all simple to use. Arden are now able to make simple telephony adds, move and changes in-house reducing cost and time as third party intervention is no longer required. 4net are also on hand to help if further more advanced changes are required.
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“When we first sat down with the team at Arden it was clear that any solution we proposed would need to empower their administrators and users alike, and free them from the limitations of their legacy telephony equipment.”
Account Manager – 4net Technologies