Food Standards Agency (FSA) is an independent Government department working across England, Wales and Northern Ireland to protect public health and consumers’ wider interests in food. It’s their job to use their expertise and influence so people can trust that the food they buy and eat is safe and honest.
FSA had an increasing need to accommodate remote users and wanted to consider Cloud Services, Networks and Data Centres, user devices and the replacement of their existing Video Conferencing. The end of their contract with Capita meant that they had to meet very tight deadlines and, as they were using Skype for Business, they had to look at ways to tightly integrate this with any solution they were considering.
The FSA decided that ANTENNA would deliver their communication requirements. ANTENNA is a ground-breaking, secure and shared community cloud service, providing Telephony, Unified Communications, Contact Centre, and Collaboration developed jointly between the Prime Minister’s Office and 4net Technologies. ANTENNA is hosted in highly resilient Government Datacentres and is scalable to over 350,000 users. ANTENNA can be extended and mobilised within extremely short lead times.
ANTENNA has enabled the FSA to introduce better ways of working. The collaboration delivered by the video conferencing in meeting rooms has been transformational, saving both time and money.
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“Before our migration to the managed service we experienced regular outages on our voice network and frequent issues with both packet loss and latency with our VoIP service. Since adopting the managed service, these issues have been eliminated and the number of service desk calls relating to telephony issues significantly reduced”
Tim Lewis – FSA Solutions Architect