Our client is one of the world’s leading international commodity traders, specialising in the oil, minerals and metals markets, with offices in 58 countries in Europe, Africa, Asia, Australia, and North, Central and South America.
The company was looking for a partner with service credibility and with a flexible and agile approach. They wanted to work with a customer focused communications organisation where they were considered to be an important part of their business. They were also looking to achieve operation efficiency and find innovative ways of reducing costs.
4net were not just able to fit these criteria – they also had the flexibility needed to work in the demanding and dynamic environment in which the global business operated.
The fully managed service solution delivered by 4net supports the company’s Avaya infrastructure covering 68 global locations and supporting 7000 users worldwide. It incorporates 4net’s ESP Managed Service, staff on-site and a road-map to develop and deliver the company’s aggressive growth plan. 4net’s agile and flexible service offering delivered on the exact needs of the customers’ business, but provided for future scalability and enhancement. To enable this, 4net built a Virtual Team from the central management core of the estate and to effectively develop future plans.
Within a very short space of time the ESP Managed Service was able to identify a wide range of areas where the customer could make changes, efficiencies and savings. We identified around 1,000 unused licences which equates to approximately £150,000 of licences that the customer had no need to purchase.
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